What our customers say

Feedback to Tibet Discovery Itinerary

Positive input:

1.   Tashi, our second guide, was much more comfortable using English and his Chinese was passable, as Tibetan was his native language.  He was also very knowledgeable about Buddhist and Tibetan history.  He was punctual and was concerned about our welfare.
2.   Our drivers were safe, dependable and on-time.
3.   Tashi and the driver seemed to work well together.
4.   Tashi suggested we skip the hotel in Lhaste and we returned to stay in Shigatse, a more comfortable hotel driving another 2 hours more on the return trip to Lhasa.
5.   Changed the itinerary in Lhasa to visit the Tibetian cultural museum to accommodate a more relaxed pace and we visited Barkor Square on our own.
6.   Changed hotel in Lhasa for last night in Tibet.
7.   We were mercifully not dragged into tourist shops to buy gifts.

Memorable events and highlights:

1.    Soft sleeper train was just about right length at 24 hours, not too long.  Unfortunately the train did not stop at any stations for us to take photos or buy food from local vendors.
2.    Portola Palace and Jokang Temple were especially majestic and beautiful.
3.    Being interviewed for TV news at Norbulingka when the Nepalese ambassador was there.
4.    Mt Everest was great.
5.    On our last night in Lhasa, we ate at a vegetarian restaurant near Jokang Temple and we circulated around Barkor Square.

Ken Young
Kai-Man Lee

October 16, 2014

Hey Tiger,

Thanks for your questions! I have just got back home to Beijing.

Thank you for arranging a trip for me, everything went well, especially due to excellent guide, Tashi P, who was our guide to the EBC. I would like to emphasize it again, that he did a really great job.
The driver was also very professional.

Accommodation was fine, however it would be better to know in advance there is an option to choose different standard, rather than to be thrown into the highest and most expensive hotels, which would influence the total costs.
The itinerary was fine, although it would be better to see more village life and skip one of the monasteries.

Thanks!
Maya

Oct, 28, 2014

Feedback to Tibet Discovery Itinerary TD-SA-14471-Kai Man -140922

Positive input:

1.    Tashi, our second guide, was much more comfortable using English and his Chinese was passable, as Tibetan was his native language.  He was also very knowledgeable about Buddhist and Tibetan history.  He was punctual and was concerned about our welfare.
2.    Our drivers were safe, dependable and on-time.
3.    Tashi and the driver seemed to work well together.
4.    Tashi suggested we skip the hotel in Lhaste and we returned to stay in Shigatse, a more comfortable hotel driving another 2 hours more on the return trip to Lhasa.
5.    Changed the itinerary in Lhasa to visit the Tibetian cultural museum to accommodate a more relaxed pace and we visited Barkor Square on our own.
6.    Changed hotel in Lhasa for last night in Tibet.
7.    We were mercifully not dragged into tourist shops to buy gifts.

Areas for improvement:

1.    On picking up our train ticket, more explicit instructions would have been helpful.  For example, we did not know we needed to pay a 5 RMB service fee per ticket as our train ticket did not start in Xining but earlier and we had some trouble finding the old train station now used as the main one was being modernized.  In fact, many locals including cab drivers had a hard time directing us to the train station.
2.    The Dekang hotel in Lhasa was not well maintained as our bathroom was dirty and the toilet was plugged up.   So on our last night in Lhasa, we stayed at a much better Tibet Gang-gyan Lhasa hotel that was very close to Barkor Square and a much better location.  But despite being a 4 star hotel, there was no heating and we were simply given additional blankets.
3.    The hotel tent at the Everest Base Camp was overcrowded, squeezing in 13 guests instead of the normal 6.  I think this contributed to Kai-Man Lee’s health problems he encountered.  I know it was the busy holiday season, but this made for uncomfortable lodging arrangements.  Additionally, we think it was unfair to us to have to stay in such crowded conditions, especially when our tour brochure stated that there were to only 6 in the tent total.  That meant only 2 additional guests besides us. Furthermore, these other guests arrived late at night and were quite loud which made sleeping and getting rest difficult.
4.    There was a time period, just before our tour started up when you, Isabel, were on tour in Tibet and there were delays in response time to our questions.  It would be helpful to have a partner or back-up in the office who could have provided coverage in your absence.
5.    More screening for guides ability to communicate to tourist group.


Memorable events and highlights:

1.    Soft sleeper train was just about right length at 24 hours, not too long.  Unfortunately the train did not stop at any stations for us to take photos or buy food from local vendors.
2.    Portola Palace and Jokang Temple were especially majestic and beautiful.
3.    Being interviewed for TV news at Norbulingka when the Nepalese ambassador was there.
4.    Mt Everest was great.
5.    On our last night in Lhasa, we ate at a vegetarian restaurant near Jokang Temple and we circulated around Barkor Square.

Ken Young
Kai-Man Lee

Oct, 28, 2014

Hi Wonder,

Thanks for your email, We really enjoyed the trip,I am happy with all the support your agency gave us since I started to search about Tibet and Nepal. You Wonder were alwys prompt to answer all my doubts, e ery single one, which helped me to feel confident and pick your service. Thanks for everything.

Our guide Jiang was very attentious and honest  with us, which we really appreciate because it gave us a good direction of the real everyday activity. The itinerary was followed  as planned and we liked that fact because in China, it is hard to trust in some itinerary proposed, since some agencies easily change the plan in the way. We learned a lot about Budism and we really liked the fact that he is also budist, so he knew a lot of it. He was also very professionL and quick on the several check points we had to pass. His English is clear and easy to understand.

The driver also was very nice and concerned with the group safety, we liked him and the way he cared about us, his job is definitelly not easy.

We also appreciated the tour arrangement considering the fact that our flight from Chengdu delayed on arrival in Lhasa, but our guide managed with another guide from your agency to give us the support and drive to the hotel. Thanks for that. We would only suggest to drive a 4x4 traction car to go to Everest base camp because the road is very bumpy and it is hard to stand in the microbus for such a long way.

Thanks for everything, that for the attention and for being such a professional and serious agency,I will certainly recommend your services .

Warm Regards

Daiane

October 12, 2014

Dear Olivia,

Thanks for your email. Thanks for all your help. Our trip was wonderful and we had a great time.
 
The tour was very very  well organised and we were very happy.
 
Your service was excellent both in Chengdu and Tibet. Must say the Tibet guide Sonum was brilliant and everything was just what we wanted and brilliantly done. Grace in Chengdu was really good and very proactive .
 
I too come from customer service industry and must say that it was bang on.
 
Thanks for everything. I have already recommended your tour to several people who were interested. One thing I must mention is that you were brilliant as the trust and confidence you gave me was immense.
 
Thanks once again.
 
Cheers Tasneem

Oct, 27, 2014